Business conditions

Terms and Conditions

I. Basic Provisions

These General Terms and Conditions (hereinafter referred to as "GTC") govern the relationships between the contractual parties to a purchase contract/service contract, where on one side is Šumava INN Service, s.r.o., with its registered office at U Prefy 793/16, 182 00 Prague 8, registered in the Commercial Register maintained by the Municipal Court in Prague, file C173219, as the operator of Hotel Šumava Inn and the seller (hereinafter referred to as "Hotel" or "seller"), and on the other side is the buyer (hereinafter referred to as "Buyer"). Further information about Hotel Šumava Inn is available on the website www.sumavainn.cz.

The Buyer may be a consumer or an entrepreneur. If the Buyer provides their identification number in the order or during the reservation, they acknowledge that the rules applicable to entrepreneurs apply to them. Conversely, if the Buyer does not provide any identification number, it is assumed that the Buyer is a private consumer. By submitting an order or creating a reservation, the Buyer confirms that they have familiarized themselves with these GTC, which include the information contained in Article II, Complaints Procedure, and Personal Data Protection Policy, and that they explicitly agree to them, in the version valid and effective at the time of confirmation of the order or reservation.

The Buyer will receive an invoice containing the basic contract details, including a receipt in accordance with the Act on Revenue Records and a tax document, either on site or as an attachment to an email sent to the email address provided during the reservation, order, or purchase of services. The Buyer agrees to this.

II. Contract

1. Conclusion of the Contract

Before the Buyer confirms the order, the Buyer has the right to modify the requested performance and the payment method, i.e., to check all the data they have entered into the order. The purchase contract is formed by the Buyer sending the order/reservation after selecting the payment method and the Hotel accepting the order. The concluded contract (including the agreed price) can only be changed or cancelled based on an agreement between the parties or on statutory grounds, unless otherwise stated in the GTC.

The concluded contract is archived by the seller for at least five years from its conclusion, but no longer than the period specified in the relevant legal regulations, for the purpose of its successful fulfillment, and is not accessible to third, uninvolved parties. Information on the individual technical steps leading to the conclusion of the contract is evident from these terms and conditions, where this process is clearly described.

2. Delivery of the Object of Purchase

By the purchase contract, the Hotel undertakes to provide the Buyer with the services that are the subject of the purchase, and the Buyer undertakes to use the services and pay the Hotel the purchase price.

3. Transfer of Risk of Damage

A service is defective if it does not have the agreed and clearly declared properties. The Buyer is obliged to report defects in the used services without delay after discovering such defects. The risk of damage passes to the Buyer at the beginning of the use of the services. Damage caused after the transfer of the risk of damage to the thing or service provider to the Buyer does not affect their obligation to pay the purchase price, unless the Hotel caused the damage by breaching its obligation.

4. Liability of the Hotel

The Hotel is liable to the Buyer that the services are free from defects at the time of their transfer. In particular, the Hotel is liable to the Buyer that at the time when the Buyer began to use the services,

1. the service has the properties that the parties agreed upon, and if there is no agreement, such properties as the Hotel described or which the Buyer expected based on the nature of the service and the advertising carried out by them;

2. the services correspond to the obviously offered scope and level, and if the service is not described anywhere, then it corresponds to the usual customs in the place where the services are used;

3. the services are in the corresponding quantity, measure, and scope; and

4. the services comply with the requirements of legal regulations.

The Buyer is not entitled to a right arising from defective performance if the Buyer knew before starting to use the services that the service was defective, or if the Buyer caused the defect themselves.

5. Material Breach of Contract

If the defective performance is a material breach of contract, the Buyer has the right:

1. to remedy the defect in the service,

2. to remedy the defect by repairing the services;

3. to use alternative services to the same extent;

4. to a reasonable discount on the purchase price; or

5. to withdraw from the contract.

6. Breach of Contract Generally

If the Buyer does not notify the defect without undue delay after they could have discovered it with timely inspection and sufficient care, they cannot exercise their right arising from defective performance.

7. Guarantee for Quality

The Buyer is not entitled to a guarantee if the defect in the used service was caused by an external event.

8. Special Rules for Purchasing a Voucher

A voucher serves as confirmation of the entitlement to use the services provided by the Hotel. It does not replace any form of payment and is not exchangeable or resalable.

The use of services prepaid by voucher is conditional upon creating a reservation at the Hotel and its subsequent confirmation of such reservation. The reservation is dependent on the Hotel's availability and must be made in advance, in the manner specified in Section VIII of these GTC. A copy of this document will be required at check-in at the Hotel reception.

This voucher cannot be redeemed for cash or other compensation, and it is not possible to exchange it if it is lost, stolen, destroyed, or if its validity expires. After purchase, the voucher is non-refundable. It is invalid if it is altered, copied, or reproduced. The voucher will not be extended beyond its expiration date, and its use cannot be enforced in any way.

III. Withdrawal from the Contract

1. Withdrawal from the Contract by the Consumer

The consumer has the right to withdraw from the contract at any time before the start of using the services, before exercising the voucher.

If the consumer withdraws from the contract for a reason other than that stated in points 5 and 6, the procedure is then governed by the Hotel's valid cancellation terms at the time of concluding the contract.

In the event that the Consumer is entitled to a refund of the paid financial means within the framework of withdrawal from the contract, the Hotel proceeds as follows:

1. if possible, returns the funds by the same means and in the same form as the Hotel received them;

2. returns the financial means by an alternative agreed manner confirmed by both parties;

3. retains the financial means as a credit for future use of services; in such a case, an agreement between both parties is required, and the alternative use must be utilized in the same year.

In the case of a cash refund, the Hotel may request the presentation of an identity document (ID card or passport) in order to prevent damage and prevent the legalization of proceeds from criminal activity. Without presenting one of these documents, the Hotel may refuse to refund the financial means.

2. Withdrawal from the Contract by the Hotel in the Event of an Error in the Price of the Service

Apart from cases established by law, the Hotel is entitled to withdraw from the contract in the event of an obvious error in the price of the service.

Withdrawal from the contract under this point is possible within 7 days, if the use of the ordered services is reserved for a later date than 7 days from the order, from the day following the day of concluding the purchase contract between the Buyer and the Hotel, by cancelling the order or otherwise notifying the Buyer that it is withdrawing from the contract.

If the Buyer has paid at least part of the purchase price of the services, this amount will be transferred back to their bank account no later than 14 days from the day following the day of withdrawal from the contract by the Hotel.

IV. Security and Protection of Information

Regarding the protection and processing of the Buyer's personal data by the Hotel, the terms of personal data protection apply.

V. Operating Hours

Orders through the Hotel's online store and reservations: 24 hours a day, 7 days a week.

In the event of a failure of the information system or an act of force majeure, the Hotel is not responsible for not maintaining its operating hours.

VI. Prices

All prices are contractual. The prices on the website www.sumavainn.cz are always current and valid, in Czech currency (CZK), except in cases where an incorrect price is stated, as referred to below in this article. The prices listed for individual products are final, i.e., including VAT. If a contract containing a specific price list is concluded between the Buyer and the Hotel, this price list takes precedence over the public prices on www.sumavainn.cz.

The final price does not include all mandatory surcharges that the Buyer is obliged to pay extra on site, such as a local accommodation tax.

The Hotel reserves the right to declare the purchase contract as invalidly concluded if there has been misuse of personal data, misuse of a payment card, etc., or due to an intervention by an administrative or judicial authority, and the Buyer will be informed of such a procedure.

Furthermore, the Hotel reserves the right to declare the purchase contract as invalidly concluded if there is unauthorized use of a discount or similar voucher in contravention of its terms, particularly in cases where:

* the voucher or discount coupon is used for services other than those for which it was intended;

* the Hotel finds that the voucher or discount coupon has already been used.

The Buyer acknowledges that in these cases, the purchase contract cannot be validly concluded, and at the same time, the Buyer acknowledges that the Hotel is entitled to claim, among other things, unjust enrichment.

VII. Ordering and Reservations

The price and scope of services/goods will be stated in the order and in the message confirming the acceptance of the order for goods/services. Orders can be made in the following ways:

1. through the reservation system on the website www.sumavainn.cz

2. by electronic mail to info@sumavainn.cz

3. in person at the hotel reception

4. by phone

VIII. Payment terms

The Hotel accepts the following payment terms:

1. Services provided by the Hotel must be fully paid before the start of such services, unless otherwise contractually agreed.

2. The Hotel reserves the right to offer the Buyer only selected payment methods at its own discretion.

3. According to the Act on Revenue Registration, the seller is obliged to issue a receipt to the buyer and at the same time is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, no later than 48 hours.

4. In the case of payment by credit card at the Hotel reception, the Buyer is obliged to cover the details on their payment card and their PIN code.

Refund: The Buyer is responsible for the accuracy of the information for the refund of funds.

IX. Delivery terms

1. Other Conditions

When using services paid in advance, the Hotel may request the presentation of an identity document (ID card or passport) in order to prevent damage and prevent the legalization of proceeds from criminal activity. Without presenting one of these documents, the Hotel may refuse to provide the services. This authority is based on Section 2900 of the Civil Code, which establishes a duty of prevention and caution.

X. Specification of Hotel Services

1. Accommodation Times

When booking accommodation services, it is possible to use the accommodation time from 2:00 PM on the arrival day (Check-in) and to vacate the room by 11:00 AM on the departure day (Check-out). Check-in before 2:00 PM and Check-out after 11:00 AM can be arranged individually according to the Buyer's requirements and the Hotel's possibilities. These changes may be charged according to the current price list.

2. Staying at the Hotel with a Pet

Pets are allowed in the hotel, but their movement within the hotel premises may be restricted by the hotel. This applies to common animals such as dogs, cats, etc.

The use of this service must be reported before arrival and must be a normal animal that meets health, safety, and social norms for hotel accommodation. This service is charged according to the current price list.

 XI. Warranty terms

 The warranty terms for services are governed by the relevant laws and regulations of the Czech Republic.

 XII. Final Provisions

The relationships and any disputes arising from the contract will be governed exclusively by the laws of the Czech Republic and will be resolved by the competent courts of the Czech Republic. The UN Convention on Contracts for the International Sale of Goods (CISG) will not be applied in accordance with Article 6 of this Convention. Any disputes between the Hotel and the Buyer can also be resolved through alternative dispute resolution. In such a case, the Buyer - consumer can contact an alternative dispute resolution entity, such as the Czech Trade Inspection Authority. The contract is concluded in the Czech language. If a translation of the contract text is made for the Buyer's needs, it is understood that in the event of a dispute over the interpretation of terms, the interpretation of the contract in the Czech language shall prevail. These General Terms and Conditions, including their annexes, are valid and effective as of January 1, 2020, and are available at the hotel reception or electronically at www.sumavainn.cz.

XIII. Contacts

Hotel Šumava Inn

Kvilda 26, 384 93 

Email: info@sumavainn.cz

Phone: +420 777 671 600 

Bank account in CZK:

43-8145910247/0100

XIV. Cancellation Terms

I. Basic Provisions

The Buyer's withdrawal from the contract is governed by the applicable laws of the Czech Republic and is free of charge or subject to a fee. The fee conditions are stated in the details of each accommodation price at the hotel and are an essential part of the concluded contract.

II. Fee Amount for Accommodation Services

Cancellation fee 14 to 7 days before the start date: 50% of the total stay price

Cancellation fee 6 to 0 days before the start date: 100% of the total stay price

III. Fee Amount for Purchased Hotel Service Vouchers

The fee for non-utilization of a purchased voucher within its validity period is 100% of its price.